exchange & returns

Returns pick up

Elabelz offer a hassle-free exchange policy within the GCC.

You have 14 days from receiving your order to return the item back to us. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back to the warehouse in time. If you are not 100% satisfied with your purchase, follow the steps below to create your return.

  • Click on ‘My Account’ on the menu and login
  • Click ‘My Orders’
  • Click on 'View Order' and select the items you want to return
  • Click on 'Cancel' and enter your reason for return
  • Our courier will collect the items from you in 1-2 days
  • Once the item is picked up, we will refund the amount as Elabelz credit within 48 hours

Returns policy

Returned items must conform to our returns policy:


  • Your returned item must arrive at our warehouse no later than 14 days after you receive the order.
  • We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives at the warehouse within 14 days. Please contact customer services if you have any queries relating to this;
  • We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;
  • Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box;
  • If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded;


If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy. Please note that shipping and COD charges will not be refunded. For example, if the COD is 33 SAR, this amount will not be refunded as it goes to the shipping company

Refund Policy

Refunds will be done only through a credit note with