Returns pick up
Elabelz offer a hassle-free exchange policy within the GCC.
You have 14 days from receiving your order to return the item back to us. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back to the warehouse in time. If you are not 100% satisfied with your purchase, follow the steps below to create your return.
- Click on ‘My Account’ on the menu and login
- Click ‘My Orders’
- Click on 'View Order' and select the items you want to return
- Click on 'Cancel' and enter your reason for return
- Our courier will collect the items from you in 1-2 days
- Once the item is picked up, we will refund the amount as Elabelz credit within 48 hours