FAQ’s

WHAT PAYMENT METHODS DOES Elabelz ACCEPT?

Credit Cards

At Elabelz, our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. Orders completed with credit cards will not be charged any additional fees.

Cash on Delivery

For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method for orders less than 3000 in KSA and unlimited for UAE. For Lebanon and GCC, we do not offer a cash on delivery service.

You can pay the delivery agent upon receiving your order. Please note that since the COD service implicates cost on us, cash payment orders will be charged additionally for per order no matter the number of items your order contains. The charges for cod are as follows:

UAE - AED 5
KSA - SAR 20

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT Elabelz?

ELABELZ.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies.

shipping

MY CREDIT CARD DETAILS HAVE BEEN REJECTED, WHAT DO I DO?

Please double check the following common mistakes:

Is the card you used for ATM use only?

  • Some cards are not enabled for e-commerce shopping, contact your bank to enable your card for online shopping.

Were the following fields entered correctly?

  • Card number
  • Name on card
  • CVV code (three digit number on back of card)
  • Expiry date

Is there sufficient limit on your credit card?

  • If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.

If you still face difficulty with your payment call us on +971 4 3884552 or email us at talktous@Elabelz.com or chat with us 24 hours by clicking on the right bottom hand corner of your device/desktop browser.