Orders & shipping

delivery

UNITED ARAB EMIRATES

We offer delivery across the major areas of United Arab Emirates

Please note that if you live beyond the city limits of the location you've selected then it may be necessary to collect your shipment. If you're unsure about whether or not your address is too far please make sure to call us on +971 4 3884552 to avoid delays.

Saudi Arabia

We try our best with our shipping partner in Saudi to delivery your order within 2 - 4 working days at max. 

IRAQ

Please note that due to the customs in Iraq, we can't guarantee the delivery time in Baghdad, but we will try our best to deliver it to you in the soonest time possible. We currently deliver our products to Baghdad, and it takes 5 - 7 working days to be delivered in our store in Baghdad. 

Orders to Iraq, will only be shipped once the customer makes the cash payment at our Store in Al Rubai street in Baghdad. 

Rest of GCC

The delivery to all the GCC countries are done with ARAMEX and will be delivered within 2 - 4 working days. 

 

same or next day delivery

The majority of our customers should expect their delivery within one working day of placing the order. If you live in Dubai or Sharjah and place your order before 11 am we should be able to have your order out for delivery to you by that afternoon.

Ordering by Credit Card will significantly increase your chances of getting same day delivery as we won’t have to spend any time screening your order.

shipping

UNITED ARAB EMIRATES

Delivery in United Arab Emirates is free of charge on all orders. We like to give our customers the flexibility of paying cash on delivery but we have to pay our courier an extra fee for all cash on delivery (COD) orders. Hence an extra COD charge of AED 5 is added only when you choose cash on delivery as your method of payment. There are no extra fees if you use a credit card.

SAUDI ARABIA

For orders over SAR 150, delivery is free of charge. For orders under SAR 150, delivery charge is SAR 33. An extra COD charge of AED 32 is added only when you choose cash on delivery as your method of payment. If your order is under SAR 150 and you choose cash on delivery as your payment option, your total charge will be SAR 52, as we charge additionally for this payment method. Credit Card is free payment option.

We like to give our customers the flexibility of paying cash on delivery but we have to pay our courier an extra fee for all cash on delivery (COD) orders. Hence an extra COD charge is added only when you choose cash as your method of payment. There are no extra fees if you use a credit card.

IRAQ

Cash On Delivery service is available in IRAQ, through the direct payment of the product in our stores in IRAQ. We are offering a free delivery on all orders to Iraq. As we launch into the market, we want everyone to have a chance of shopping at Elabelz without paying for shipping. In case of exchange for orders in IRAQ, the shipping charges will be deducted from the customer. 

GCC

For orders over USD 100, delivery is free of charge. For orders under USD 100, a delivery charge of USD 10 will be applied.

Cash on delivery is avialble for Kuwait and Qatar with an extra USD 9 charge.

Cash on Delivery is not yet avialabe in Oman and Bahrain

order tracking

For all our customers, you can track your order via phone on:+971 4 3884552 or via email at: talktous@elabelz.com or live chat with us 24 hours by clicking on the right bottom hand corner of your device/desktop browser.

Cancellation

You can cancel your order at any time before the order has been shipped from our warehouse. Once you've received the shipping confirmation it will not be possible to cancel your order but you may return or exchange your order.

Failure to receive a shipment or accept calls from our carrier partner without a legitimate reason may result in your account being blocked from making future cash on delivery orders and you will have to pay for the customs duty if the rejected order was in Saudi Arabia. 

For further information call us on +971 4 3884552 or email us at talktous@elablez.com or chat with us 24 hours by clicking on the right bottom hand corner of your desktop browser.